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Returns & Repairs
SES will honor and pass on to you all individual manufacturer return and repair policies in effect. Please call for a Return Merchandise Authorization (RMA) number before returning products. Products will not be accepted for return without an RMA number. Returns must be received within 30 days of issuance of RMA. Equipment must be shipped prepaid, in its original carton along with invoice number and date of purchase. Please write RMA number on outside of shipping carton.
  • All returned items (including bad out of box) MUST BE RETURNED WITHIN 30 DAYS OF PURCHASE TO RECEIVE CREDIT and must be in original box with all packaging, accessories & instructions. In addition, the product should not be previously installed. A restocking charge will apply if not in complete condition.
  • A 15% or MORE restocking charge (depending on manufacturer) may apply on returned items over 30 days old.
  • Customer must provide copy of invoice showing original purchase and purchase date.
  • Special orders MUST BE RETURNED WITHIN 30 DAYS, AND ARE NOT returnable without manufacturer approval, any restocking charges (reflecting manufacturer’s policy) will apply.
  • Credit customers are not allowed to use any credit until credit memo has been issued from SES Corporate Office.
  • All products distributed by SES, Inc. are warranted against defects in materials and workmanship only to the extent the individual manufacturers warrant their products. No other warranties implied or expressed shall exist.
  • Shipping & insurance charges include freight to and from the vendor and $15.00 for all repairs -- CCTV monitors, are $25.00 -- plus any manufacturer repair charges.
  • Advance replacements will be charged to customers until defective merchandise is returned to SES, Inc.
  • Repairs left over 30 days, after notification, can be disposed of at our option.
 
Conditions of Sale
Orders shipped COD cash, certified check or money order unless prior arrangements have been made with our credit department. Please mail or fax a Credit Application if COD company check or Net 30 open account status is desired. Applicable sales taxes and shipping charges will be added to your invoice. If tax exempt, please provide exemption number and certificate to us. Visa, Mastercard, Discover and American Express orders accepted. Surcharge applied where applicable.
 
Terms of Payment
  • Invoices not paid by net 30 days are subject to 1.5% finance charges compounded monthly or fractional part thereof
  • Customers whose accounts are not paid within 60 days of invoice date; shipments will be delayed and credit suspended until such terms are met
  • Customers whose accounts are not paid within terms are subject to having the account placed in the hands of an outside agent for collection
  • All returned checks will be charged $25.00 per check, per return
 
Warranties
All products distributed by Security Equipment Supply, Inc. are warranted against defects in materials & workmanship only to the extent the individual manufacturers warrant their product. No other warranties implied or expressed shall exist.